Shipping policy
Delivery Time Formula:
Total Delivery Time = Handling Time + Transit Time
Handling Time: 1-2 business days (Monday to Friday).
All products go through a production process before shipping, contributing to the handling time.
Order Cut-Off Time: Orders placed before 15:00 Greenwich Mean Time (London) will begin processing the same business day. Orders placed after this time or on weekends/public holidays will be processed the next business day.
Shipping Methods, Costs, and Transit Times:
Shipping Rates for the United Kingdom:
| Shipping Name | Transit Time | Shipping Charge |
| Standard | 2-4 Business Days | £4.19 |
Shipping Rates for European Union: This policy covers the countries that are located in the European Union, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
| Shipping Name | Transit Time | Shipping Charge |
| Standard | 2-11 Business Days | £12.05 |
Shipping Rates for Rest of the World: This policy covers the countries that are located outside of the United Kingdom and European Union, Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United States
| Shipping Name | Transit Time | Shipping Charge |
| Standard International | 3-17 Business Days | £15.65 |
Carrier & Tracking Information:
We use the Post Office as our shipping carrier. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This tracking number will be activated within 24 hours. You can easily track your order here.
Change of Address:
If you need to update your shipping address, please contact us at info@riidshop.co.uk within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.
Customer Support:
We’re here to assist you! Reach out to us during the following hours:
Operating Hours: Monday to Friday: 09:00 to 17:00 Greenwich Mean Time (London)
Contact Us:
Address: RI:ID HQ, 1A Badcox, Frome, BA11 3BG
Available Monday to Friday: 09:00 – 17:00 Greenwich Mean Time (London)
Email: For any questions or inquiries, email us at info@riidshop.co.uk
We strive to respond to emails within 24 hours during business days.
Notes:
Delivery times may vary due to external factors such as public holidays, weather conditions, or courier delays.